Overview of Job Function(s):
Answer customer inquiries through a variety of channels including phone email and web. Ensure an excellent customer experience to end-users and dealers, with an emphasis on building, restoring, and maintaining customer satisfaction. Resolve setup and technical difficulties. In cases where a product requires service, issue Return Authorizations in accordance with policies and procedures.
The products, support and service we offer are technical in nature. The successful candidate will be computer savvy, with an up-to-date understanding of Windows-and Macintosh computers, has experience in PC troubleshooting, and experience with music production software.
Demonstrates clear and professional written and verbal communications, and excels in customer service. Proficiency with the following is required: Music production software and hardware, Microsoft Word and excel. Prior experience with databases, sales order entry, and/or ERP systems desired.
We’re looking for a skilled photographer to tell stories through product pictures for our marketplace sites. This candidate would lead the visual charge for all studio, environment, lifestyle product photographs for all of inMusic’s brands.
The Quality Assurance Tester is responsible for creating and executing test cases for a wide range of MI products introduced by inMusic Brand’s internal development teams.
We are looking for a versatile, self-motivated and experienced Graphic Designer to augment our growing team in the design, development and production of web and print materials.
Reporting to the Director of Marketing, the job-holder will be responsible for coordinating all aspects of the marketing and communications mix for the Denon DJ brand within the inMusic portfolio.